Your safety is our top priority

We have better infection control for our clients and caregivers than ever before.

​During this challenging time, we're continuing to develop new protocols, caregiver training, and technology--to mitigate the spread of coronavirus and other communicable disease​s  and support the health of our clients and Care Professionals. That's why we've developed Care Protect.

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Care Protect
Our System for Client and Caregiver Safety ​

Additional Safeguards to Support Safety ​

• If a Care Pro reports flu-like symptoms, we immediately restaff their visits and notify the client’s family. 
• Before returning after an illness, a Care Pro must follow our new clearance process, in accordance with CDC guidelines. 
• We updated our client consultations to ensure proper protections are in place before care begins.
• Our trained support team is available 24/7 to handle any urgent client situations.

Pre-Visit Check and Safety Tools for Care Pros ​

• Prior to every visit, Care Pros are required to take their temperature and confirm that they have no fever or symptoms of illness.
• Care Pros receive ongoing support, information, and reminders to verify they are following our protocols and universal infection control standards.
• We’re ensuring that all Care Pros have supplies such as thermometers and paying for flu shots if they need one.

Expanded PPE Requirements and Training

• We’re providing masks for Care Pros to wear at every shift.
• We’ve expanded our requirements for when masks and gloves must be worn—and documented them for clients and Care Pros.
• Care Pros are trained by video on the proper use of personal protective equipment (PPE). ​