COVID-19 Response | In Home Senior Care

Your safety is our top priority

We have better infection control for our clients and caregivers than ever before.

During this challenging time, we're continuing to develop new protocols, caregiver training, and technology--to mitigate the spread of coronavirus and other communicable diseases and support the health of our clients and Care Professionals. That's why we've developed Care Protect.

Care Protect
Our System for Client and Caregiver Safety

Additional Safeguards to Support Safety

If a Care Pro reports flu-like symptoms, we immediately restaff their visits and notify the client’s family.
Before returning after an illness, a Care Pro must follow our new clearance process, in accordance with CDC guidelines.
We updated our client consultations to ensure proper protections are in place before care begins.
Our trained support team is available 24/7 to handle any urgent client situations.

Pre-Visit Check and Safety Tools for Care Pros

Prior to every visit, Care Pros are required to take their temperature and confirm that they have no fever or symptoms of illness.
Care Pros receive ongoing support, information, and reminders to verify they are following our protocols and universal infection control standards.
We’re ensuring that all Care Pros have supplies such as thermometers and paying for flu shots if they need one.

Expanded PPE Requirements and Training

We’re providing masks for Care Pros to wear at every shift.
We’ve expanded our requirements for when masks and gloves must be worn—and documented them for clients and Care Pros.
Care Pros are trained by video on the proper use of personal protective equipment (PPE).